Privacy Policy

Charter Management Limited, registered in England & Wales, Company Number 04371025, Registered Office – Charter House, Sandford Street, Lichfield, WS13 6QA

Introduction

Charter Management Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us by phone, post, email, or in person.

We take your privacy seriously and handle your personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Scope of This Policy

This Privacy Policy applies only to Charter Management Ltd and its website. If you leave our site via a link or otherwise, this policy will no longer apply.

We may update this policy from time to time to reflect changes in our business, website, or legal requirements. Please check this page periodically to stay informed.

Information We Collect Automatically

When you visit our website, we may collect technical and usage information, including:

IP address
Browser type and version
Operating system and device type
Date and time of your visit
Pages viewed and navigation paths
Referring website addresses

Some of this information may be stored using cookies. This helps us improve website functionality and user experience. For more details, please refer to our Cookie Policy.

Information You Provide to Us

You may provide personal information to us in the following ways:

Website forms (e.g. enquiries or registrations):
- Name
- Email address
- Telephone number(s)
- Postal address
- Additional comments
Telephone calls:
- Name and contact details
Email correspondence:
- Email address and any information included in your message
In person (e.g. visits or meetings):
- Contact details and preferences as provided

Provision of this information is voluntary, but some fields may be necessary for us to respond to your enquiry.

How We Use Your Information

We use your personal data only where necessary and for legitimate purposes, including:

To respond to your enquiries and communicate with you using your preferred contact method
To provide information about our services
To administer and improve our website and services
For internal analysis, research, and statistical purposes
To send updates, marketing communications, or relevant information where you have consented or where legally permitted
To fulfil contractual obligations where you enter into an agreement with us
To comply with legal and regulatory requirements

Access to your information is restricted to authorised personnel, and we implement appropriate security measures to protect it.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data with trusted third parties where necessary to deliver services you have requested. These may include:

Contractors or service providers
Professional advisers
Agents acting on our behalf

Where possible, we will seek your consent before sharing your data. We also ensure that any third parties we work with have appropriate security measures in place.

We may also disclose your information where required by law.

Your Rights

You have rights under data protection law, including the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Restrict or object to processing of your data for marketing purposes
Withdraw consent at any time (where processing is based on consent)

Managing Your Preferences

You can opt out of marketing communications at any time by contacting us
When completing forms on our website, you may choose not to receive marketing

Contacting Us About Your Data

If you wish to:

Access the data we hold about you
Correct any inaccurate information
Request your data to be deleted
Change your marketing preferences

Please contact us at:

Phone: 01543 412288
Address: Charter Management Ltd, Charter House, Sandford Street, Lichfield, WS13 6QA

We will respond to your request promptly and in accordance with applicable law.

Complaints

If you have concerns about how we handle your personal data, you can contact the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Our Commitment

We will never:

Sell, distribute, or lease your personal information to third parties without your consent, unless required by law
Use your data for purposes other than those outlined in this policy without notifying you